The Assistant Manager is to assist the manager in effectively managing the assigned property. In the manager’s absence, the Assistant Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the property supervisor and the property owner. In addition, the Assistant Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.


 Exempt (ineligible for overtime)


Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Income Collection

  • Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos/.
  • Deposits all receipts prior to bank close each day


Resident Relations

  • Maintains positive customer relations attitude
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.


  • Must be knowledgeable of all phases of leasing and resident retention.
  • Works with lease renewals each month. 
  • Greets prospective clients, shows community and performs leasing duties as needed.
  • Answers and handles incoming phone calls from prospective new residents, current residents, vendors/suppliers, etc.
  • Maintains awareness of local market conditions and trends. Contributes ideas to managers for the marketing community and improves resident satisfaction.


  • Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager. 
  • Organizes and files all applicable reports, leases and paperwork
  • Proofreads all lease paperwork and processes move-ins and move-outs.
  • Processes all security deposit move-out reports.
  •  Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with residents when work is completed.


  • Performs any additional duties assigned by manager or property supervisor.



Position requires at least 2 year experience in property management. Must have basic computer knowledge.

Computer Skills: Word Processing On-Site Rental System

Office Equipment: Calculator, Copy Machine, Fax Machine, Telephone, Key Machine.

Work Hours: Minimum of 40 hours per week. Must be available evenings, nights and weekends for staffing needs and emergencies.


    • High School diploma or equivalent required
  • Certified Apartment Property Supervisor (CAPS/ preferred)


  • Stand and walk or sit alternatively depending on specific needs of the day. Estimates 40% of time is spent on feet and 60% sitting at a desk.
  • Have occasional need (33% to 66% of the time/ to perform the following physical activities: 
  • Bend/Stoop/Squat Pick up litter, filing Climb Stairs Inspect and show property Push or Pull Inspect and show property, open and close doors Reach Above Shoulder Inspect property, store/retrieve supplies
  • Have frequent need (33% to 66% of the time/ to perform standing and walking activities related to inspecting and presenting property. 
  • Constant need (66% to 100% of time/ to perform the following physical activities: Writing/Typing Corporate, resident communications Grasping/Turning Telephone, doorknob use Finger Dexterity Operation of office equipment Lifting/Carrying (paperwork, deliveries, files, miscellaneous/: Over 25 lbs. Rare need (less than 1% of the time/ 20 lbs. – 25 lbs. Occasional need (1% to 33% of the time/ Less than 20 lbs. Frequent need (33% to 66% of the time/ Under 10 lbs. Constant need (66% to 100% of the time.


  • Constant need (66% to 100% of the time/ to communicate over telephone and in person.


    • Must be able to work in a fast-paced and customer service-oriented environment. 
    • Performs duties under pressure and meets deadlines in a timely manner. 
    • Works as part of a team, as well as complete assignments independently. 
    • Takes instructions from supervisors. 
    • Exercises problem-solving skills. 
  • Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.


    • Frequent need (33% to 66% of the time/ to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and also visit the Southlake office. 
  • Must have valid driver’s license and automobile insurance.


  • Indoors (66% to 100% of the time/; frequently outdoors, all conditions (33% to 66% of the time). 
  • Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).


HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action. Must effectively convey ideas, images and goals to a diverse group of personalities. 


  • Learns and complies with all company safety rules.
  • Uses appropriate safety equipment at all times. 
  • Immediately reports all unsafe conditions to supervisors. 
  • Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
  • Must check with the supervisor if there is a question as to the safe procedure to be used for any job function.


    • Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing/ to employees. 
    • This job description is intended to describe the general nature and work responsibilities of the position. 
    • This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials. 
    • This job description does not constitute an employment contract between the company and any employee.
  • The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.


Job Category: Assistant Manager
Job Type: Full Time

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